Ripe Learning takes your privacy extremely seriously. Our privacy policy (and our Website Terms of Use) describes what, why and how we collect and use your personal information, how we protect it and how you can contact us. 

We may change this notice from time to time by updating this page. Please check this page from time to time to ensure that you are happy with any changes. 

How your information will be used

Ripe Learning is a learning and skills social enterprise based in London.  We provide skills training and support to help people move forward in their lives and careers. 

Ripe Learning is the Data Controller for the personal data described in this notice.  

All processing of personal data by Ripe Learning is conducted in accordance with the data protection principles as set out in data protection laws and regulations in UK, in particular Article 5 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (known as GDPR).  

As an employer and service provider Ripe Learning needs to store and process information about you.  We use this data for management and administrative use only. We will keep it safe and use it to run our organisation effectively, lawfully and appropriately.  This applies to employees, suppliers and clients (past, current or potential).  

This includes using information that enables us to comply with contractual and grant obligations, legal requirements, to pursue the legitimate interests of the organisation and to protect our legal position in the event of legal proceedings.  In all cases we will only use your data to pursue our legitimate business interests.  

The sort of personal data we hold about you includes:

Employees

Application form and references; contract of employment and any amendments to it; correspondence with or about you (e.g. letters to you about a pay rise or, at your request, a letter to your mortgage company, potential landlord confirming your salary); information needed for payroll, benefits and expenses purposes; contact and emergency contact details; records of holiday, sickness and other absence; and records relating to your career history, such as training records, appraisal records, other performance measures and, where appropriate, disciplinary and grievance records.  

Where necessary, we may keep information relating to your health, which could include reasons for absence and GP reports and notes. This information will be used to comply with our health and safety obligations (i.e. to consider how your health affects your ability to do your job and whether any adjustments to your job might be appropriate). We will also need this data to administer and manage sick pay.  

In addition, we monitor employee computer, network and telephone/mobile telephone use, as detailed in our IT Acceptable Use Policy, which is available in the Staff Handbook.  

Learners

This includes information provided at the time of registering for our newsletter, making enquiries about our courses or requesting further services – in these cases, the details we are likely to hold for you are your name, your email address, what service you are interested in, and your phone number if you provide it. 

We use information held about you in the following ways:  

To ensure that content from our site is presented in the most effective manner for you and for your computer.  

To provide you with information, products or services that you request from us or which we feel may interest you and we may contact you about these by email, text message, post or telephone where you have consented to be contacted for such purposes.  

To notify you about changes to our service. 

We will also hold data related to your progress and performance on our courses, such as your scores in assessments and exams, your learning targets and outcomes

Suppliers

Correspondence with or about you such as emails or documents about discussions held with you regarding the delivery of services you are involved in. 

Other than as mentioned below, we will only disclose information about you to third parties if we are legally obliged to do so or where we need to comply with our contractual duties to you, for instance we may need to pass on certain information about our employees to our external pension provider, Human Resources support or employee health schemes.

Where information is stored 

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Specifically: 

Emails are stored in secure Hostgator mail servers. 

Cookies are stored in your browser.  

Google Analytics data is saved in Google’s servers. 

All other data is stored, managed and used in Ripe Learning’s internal secure server.  

We do not store personal identifiable information (name, address, date of birth, phone number, email address etc) outside of the European Economic Area (“EEA”), although anonymised user data will be stored on Google’s servers which may be outside of the EEA. 

We have in place safeguards to ensure the security of your data is protected.

How we share our information 

We disclose information we collect about you on our site to the following third parties on the understanding that they will keep the information confidential:

We may also disclose information we collect about you if we are under a duty to disclose or share your personal information to comply with any legal obligation, or to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Ripe Learning, our site users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection. 

We may transfer information about you to other group companies for purposes connected with your employment or the management of the organisation’s business. 

In limited and necessary circumstances, your information may be transferred outside of the EEA or to an international organisation to comply with our legal or contractual requirements. 
There are currently no plans for this. 

We do not employ automated decision-making processes. 

Your personal data will be stored for a maximum period of 10 years, though in some cases a particular funder (in particular the European Union) may typically require us to hold this data for up to fifteen years and on rare occasions longer. 

Some of our funders require us to keep data relating to your racial or ethnic origin, religious and philosophical beliefs, sexual orientation and other equalities data.  You will always have the option not to provide this if you do not wish to do so. 

If in the future we intend to process your personal data for a purpose other than that which it was collected we will provide you with information about that purpose and any other relevant information. 

Your rights

Under the EU General Data Protection Regulation (GDPR) you have a number of rights with regard to personal data. You have the right to: (1) request access to your personal data; (2) request that we rectify any errors in your personal data; (3) request erasure of your personal data; (4) request that we restrict processing of your personal data; (5) object to our processing your personal data; and, (6) request that we provide your personal data to you in a portable format. 

If you have provided consent for the processing of your data you have the right (in certain circumstances) to withdraw that consent at any time which will not affect the lawfulness of the processing before your consent was withdrawn. 

You have the right to register a complaint to the Information Commissioners’ Office (ICO) if you believe that we have not complied with the requirements of the GDPR with regard to your personal data. 

Identity and contact details of the Controller Ripe Learning is the Data Controller and Processor of data for the purposes of the EU General Data 

Protection Regulation and the Data Protection Bill.  

identity and contact details of the Data Protection Officer 

If you need further assistance or would like to make a comment, you can contact our Data Protection Officer.

Email: contactus@ripelearning.com

Write: Ripe Learning, Bricklayers Centre, Kingsley Square, Old Kent Road, London SE1 5XB.